Appointments and Cancellations

We need to be in touch regularly while your child receives services.  If we are not able to reach you, your child's file may be closed.  A new referral is available to start services again.

Need To Cancel An Appointment?

Let your clinician know as soon as possible. Call (519) 542-3471 or 1-855-542-3471 and press “0” to speak to the receptionist.

When To Cancel

In the best interest of your child, your clinician and other children at Pathways, please cancel your child’s appointment as soon as possible if you or your child:

  • feels unwell
  • has a fever
  • has a rash or blisters
  • has a runny nose or weepy eyes
  • has excessive coughing or sneezing
  • has diarrhea or vomiting
  • has head lice


Oops…Missed An Appointment?

Mistakes happen! If you missed your appointment, call right away to reschedule. Pathways wants to help children and families as quickly as possible. We need your cooperation and commitment. If there are two missed appointments without prior notice, a change to your child’s service plan may be necessary. A pattern of poor attendance may result in a change to the service we can provide for your child, or your child’s file may be closed.

Last updated Wednesday, May 27, 2015 - 06:42