We encourage you to address any complaints directly with the staff member providing your service.
If your complaint is not fully addressed to your satisfaction or if you would prefer to speak directly to a manager or the Executive Director, please fill in the on-line form or call Jenny Greensmith at (519) 542-3471 extension 237.
A Parent Advisor (Karen Holland) is available to provide support to parents regarding the complaint process at Pathways. The Parent Advisor will explain all options to the parent regarding their individual situation. Karen can be contacted through Pathways’ reception.
Please click on the link below to view our Policy VI.47 - Handling of Client Complaints.