Frequently Asked Questions

How will Pathways help my child?

We use a service model based on partnerships between familes and staff.  We will listen to your concerns, and together, assess your child's abilities.  A service plan will be developed to meet your child's unique needs.

Do I have to pay for services at Pathways?

There is no cost for most of our services.  If you require financial assistance to pay for equipment or specialty items, talk to your clinician or service coordinator.

I live in the county.  Will I have to drive my child to Sarnia for help?

Pathways offers services throughout Lambton County, in Best Start Hubs, Ontario Early Years sites, Full Day Learning classrooms and licensed childcare centres. Please speak with your clinician or Service Coordinator about where your family can receive service.

Transportation can be difficult for my family, what are the options?

Pathways offers services throughout Sarnia-Lambton.  Talk with your clinician or Service Coordinator about the most appropriate location for your family to receive service.

If you have difficulty finding transportation to appointments, assistance may be available.

What if my child already receives services elsewhere?

Please let us know if you are receiving services from another agency.  To best support your child’s development, it is important that we all work together!

Does Pathways provide the same care offered in other communities?

While each children's rehabilitation centre responds to the needs of its community in its own way, we all offer the same core services (occupational therapy, physiotherapy and speech therapy). Wait times and service delivery might be different, but we all follow similar guidelines.

How is Pathways funded?

Pathways is a non-profit organization funded primarily through the provincial government. Some programs and services are enhanced through donations and sponsorships. The original vision of the Rotary Club of Sarnia for a centre to help children with special needs is the basis of the longstanding relationship between the Rotary Club of Sarnia and Pathways, enhanced through both capital and operational support over the many years of our association.

Do you hire accredited professionals?

Many of our clinicians are regulated health professionals. They belong to governing bodies that set standards for training, skills and conduct.  If you wish to learn more about our staff and their qualifications, please see  

Is there a Board of Directors?

The Pathways Board of Directors is a dedicated group of volunteers representing many parts of our community. This team is active in governance and leadership to support the work of Pathways.

Can I come in for a tour of Pathways?

Absolutely! Contact us to arrange a tour by calling (519) 542-3471 or 1-855-542-3471.

How long will my child wait for service?

We aim to see children for an assessment within 3 months from the time of referral.  Please understand that wait times can vary.

Can my child continue Pathways services throughout their school years?

Some, but not all programs continue services for children throughout their school years. In situations where we are not able to continue services, we work with you and community partners to transfer your child’s care. Expect your child’s clinician to begin conversations with you about transition.

If my child misses an appointment, will I be charged?

No! We do not charge for missed appointments, but we ask you to let us know if you can’t keep your scheduled time.  If you miss two appointments without contacting us in advance, your child's file may be closed.  You will need a new referral to begin again.

Can I volunteer at Pathways?

Qualified, caring volunteers work with Pathways staff for:

  • hands-on activities with children/youth (e.g. aquatic sessions, C.A.C.H.É. Child Care Service, therapeutic recreation programs)

  • support tasks (e.g. reception, filing, mailings), 

  • special events (e.g. Fundraising/Community Relations activities like: BBQs, displays and ticket sales)

Contact (519) 542-3471  ext. 1280 or 1-855-542-3471 ext. 1280  to find out about volunteer opportunities.

Does Pathways accept donations?

Although Pathways is mainly funded by the provincial government, we rely on support from our community to purchase equipment and materials used by our staff in their work. Contributions, both large and small, are highly valued and very much appreciated!  Make a donation by:

If we didn’t answer your question, please call us. We’re happy to hear from you!



Last updated Tuesday, July 6, 2021 - 11:55