Quality

Pathways Health Centre is proudly Accredited with Accreditation Canada 2019-2023 with Exemplary Standing.  To learn more about Accreditation Canada’s standards, please visit their website by clicking the button below.

Accreditation Canada is a not-for-profit, independent organization accredited by the International Society for Quality in Health Care (ISQua). We provide national and international health care organizations with an external peer review process to assess and improve the services they provide to their patients and clients based on standards of excellence. Accreditation Canada’s programs and guidance have helped organizations promote quality health care for over 50 years- Accreditation Canada.

Visit Accreditation Canada

Empowered Kids Ontario (EKO)

Pathways Health Centre is a proud member of EKO, or Empowered Kids Ontario (formerly entitled Ontario Association of Children’s Rehabilitation Centres (OACRS).  To learn more about EKO and about other Children’s Treatment Centres in Ontario, please click the button below.

Visit Empowered Kids Ontario (EKO)

Social Services Network of Sarnia-Lambton

Pathways is a proud member of the Social Services Network of Sarnia-Lambton (SSNSL). We are a voluntary affiliation of charitable human service organizations working together to strengthen the capacity and promote the values of community-based health and social services throughout Sarnia-Lambton. Member agencies bring their knowledge, expertise and compassion in working with communities and individuals to make Sarnia-Lambton a better place in which to live, work and play. Social service groups touch virtually all aspects of life in Sarnia-Lambton, including basic necessities like food, shelter and clothing, as well as human rights, environment, health, faith, culture, sports and recreation.

Social Services Network of Sarnia Lambton

Accessibility

Pathways strives to be a leader in accessibility.

We will work to accommodate, when requested, accessibility challenges individuals may have when engaging in Pathways services and/or information. We also welcome all feedback, comments and concerns regarding the accessibility of our sites and services. Please let us know how we can help. Contact our Accessibility Officer, 519-542-3471 ext. 1262 or inquiries can also be made through out Contact Us page

Customer Service PlanAODA Accessibility PlanProvide Feedback

Rights & Responsibilities

Pathways families have the RIGHT to:

  • be treated with respect & dignity
  • expect privacy and confidentiality
  • be fully engaged in decision making regarding services
  • care that respects & supports client/family growth & development
  • information presented in a way that is clear and understandable
  • view and make changes to their client/family information stored in our electronic chart

Pathways families have the RESPONSIBILITY to:

  • be a contributing member of you child’s service team, which may include shared goal setting, participating actively in services, participating at home, identifying needs & partnering in planning for future services
  • communicate with your child’s team regarding any changes, concerns or questions that you may have, indicating important information like family, medication allergies, school, health & contact information
  • attend appointments. It is your responsibility to notify your team if you cannot make an appointment
  • treat staff, volunteers, students, other clients and the property of Pathways with respect

Pathways staff have the RESPONSIBILITY to:

  • treat clients & families with respect and dignity
  • protect client privacy; keeping client information confidential, releasing only with appropriate consent
  • provide appropriate, high-quality services based on client strengths and needs with available resources
  • plan services in conjunction with the family, and when appropriate, the Pathways team & community partners
  • support families in working towards goals in home and community settings
  • provide families with information about other Pathways or community services that may be of benefit
  • review services, goals & progress with families whenever requested in a clear, concise manner

Privacy

Our Commitment to Protecting Your Privacy

Pathways Health Centre for Children collects and uses information about our clients and their families to provide the best care possible and to provide a safe environment for all our clients, staff, volunteers and families. We are committed to protect the privacy of our clients and their families and their information. Our privacy practices comply with and are consistent with Ontario’s Personal Health Information Protection Act (PHIPA) and the requirements of the Regulated Health Professions Act (RHPA).

View Privacy & Confidentiality Statement

Privacy Disclaimer

Please understand that our guidelines discourage us from following you on social media. You are most welcome to visit our Pathways Facebook page where you will get the most up-to-date and exciting information about what Pathways is doing.

To protect the safety of clients, caregivers and staff, photos and sound/image recording by caregivers (using cameras, cell phones, tablets, iPads, etc.) of client services is not permitted. It is an unfortunate reality of the internet that communications are not safe or private. It is recommended that you not send personal information by email.

If your child is in a group, please respect one another’s privacy by not showing names or other details of children in the group.

Infection Prevention and Control

Pathways works to protect the health and safety of our clients and families, staff, volunteers and all visitors.

Hand hygiene is the single most important thing we can do to prevent the spread of infection. We request that the use of hand sanitizers upon entry to the Centre.  Hand sanitizers are placed at each entrance and throughout the Centre for your convenience.

All staff will use hand sanitizer or wash their hands:

  • upon entry to the Centre
  • upon entry to the child care area
  • before and after client contact
  • throughout the day on an ongoing basis before and after client contact
View Hand Hygiene Techniques

Pandemic

Health & Safety Protocols

All staff and visitors are asked to complete a screening before attending Pathways or, in the case of staff, before working outside the home on behalf of Pathways. https://covid-19.ontario.ca/self-assessment/

Masks are required for those over 2, unless exempt. Our staff wear additional personal protective equipment as required. We continue to request that only one parent/caregiver accompany a child to the appointment. Physical distancing and enhanced cleaning protocols remain in place.

Vaccination Requirements

As we continue to navigate the challenges of the COVID-19 pandemic, we turn to guidance from Public Health and the Ontario Government to shape our Health and Safety Policies and Procedures, holding the best interests of our clients and their families, staff and our community, in mind. At Pathways, our safety protocols have served us well, and must remain a top priority. All employees, client services contractors, volunteers and students (on educational placements) are required to be fully vaccinated.

POOL Protocols

Proof of COVID-19 vaccination is no longer required to enter the pool. Masks are now optional for pool staff and users in the aquatics area of the building. Anyone entering other areas of Pathways Health Centre for Children, will be required to wear a medical mask, unless exempt. Pool staff and users should complete a self-screening for COVID-19 before arriving at the Centre. Do not attend if you or anyone in your family are feeling unwell. If you have any questions, please contact the Aquatics Supervisor directly at aquatics@pathwayscentre.org.

Resources

Navigating A New NormalWearing A Mask HandoutCoronavirus Anxiety WorkbookLambton County Social Services COVID19COVID-19 Lambton Country ResourcesCOVID Information Sheet Pathways ServicePandemic Plan 2021

Safety is Everyone’s Responsibility

Know Your Pathways Team

Pathways staff, students and volunteers have name badges. Feel free to ask if you are not sure who someone is, or are unclear of their role in your child’s care.

Changes in Your Child’s Health or Medication? We Need to Know!

This information is needed to ensure the best and safest care is provided. Please share any health issues, as well as the name, dose and possible side effects of any medications your child is taking.

Keep Vaccines Up-To-Date

Immunization reduces the risk of illness. Ask your physician or contact Lambton Public Health if you have any questions about immunization. (519) 383-8331 / 1-800-667-1839

Allergy Aware

Let us know of any allergies or sensitivities your child may have. While Pathways tries to be aware of allergies and sensitivities, we cannot guarantee a risk-free environment. Do not bring nut products, latex items (e.g., gloves/balloons), or wear strong scents (e.g., perfume) to appointments.

Safety is Your Job Too!

  • You must supervise your children at all times.
  • Report any unsafe conditions, incidents or injuries immediately to staff.
  • Follow Pathways staff in the event of an emergency or drill. If you are not with your child during an emergency or drill, leave the building immediately through the nearest exit. Your child will join you at the designated evacuation meeting area.
  • Please be aware that smoking/vaping are not permitted on Pathways property.

Violence Threat Risk Assessment Protocol (VTRA)

Fair Notice Communication Regarding Violence Threat Risk Assessment Protocol

To Parents, Guardians, and Caregivers of clients of Pathways Health Centre for Children:

Pathways Health Centre for Children is committed to ensuring a safe community. In extreme cases when a child’s behavior poses a potential threat to their own or others’ well-being, the Community Violence Threat Risk Assessment Protocol (VTRA) agencies will take further steps to safeguard everyone.

The VTRA protocol outlines how Pathways Health Centre for Children along with other community partners will respond immediately to threatening incidents including but not limited to: possession of a weapon or replica weapon, bomb threat or plan, verbal or written (including electronic) threats to harm oneself or others, other threats of violence, and fire setting.

The initial response team is likely to include school personnel and the police but should conditions warrant, a Community Threat Assessment Team will be convened. This community team may include Pathways Health Centre for Children, as well as representatives of schools and community agencies who work with us to keep our schools and community safe.

Parents and guardians will be notified if their child will be discussed through the Community Violence Threat Risk Assessment Protocol. If parents/guardians cannot be reached, or if they choose not to provide consent, but a concern for safety still exists due to threatening behavior, the threat assessment may still proceed. Personal information shared throughout this process will respect and balance each individual’s right to privacy with the need to ensure the safety of all.

As always, a child’s safety is our first priority. This information is shared in our Pathways Resource Guide, as well as posted with additional information on our website www.pathwayscentre.org. If you have any questions regarding the Community Violence Risk Threat Assessment Protocol, please speak with a Pathways Health Centre for Children Representative.

Community Violence Assessment Protocol